Abuse and Spam Reports
If you believe you have received unsolicited contact, misleading marketing, phishing material, impersonation attempts or abusive communication connected with this website or brand, this page explains how to document and escalate the issue.
1. What should be reported
- unsolicited sales calls, SMS messages or emails that you believe are spam;
- messages falsely claiming to represent this website, brand or an associated provider;
- phishing attempts, suspicious links, fake login pages or requests for payment or credentials;
- abusive, threatening or deceptive communication after you asked not to be contacted;
- use of inaccurate or misleading claims that appear to rely on this landing page.
2. What evidence to keep
Before deleting the communication, keep as much of the following as possible:
- screenshots of the message, call log or landing page;
- the sender number, email address or profile name;
- the time and date of contact;
- headers, links or screenshots of the message body where available;
- details of any opt-out request you previously made.
3. How to request suppression
If the communication appears genuine but unwanted, ask for your details to be suppressed and not used again for direct marketing. Keep a copy of the request. Limited suppression records may still be retained to ensure your opt-out is respected.
4. UK escalation routes
Depending on the issue, you may also report concerns to the relevant UK authority:
- ICO: privacy, data protection and unlawful direct marketing complaints. Visit ico.org.uk.
- Ofcom: nuisance calls and communications concerns. Visit ofcom.org.uk.
- Action Fraud: cybercrime, phishing and fraud reporting in the UK. Visit actionfraud.police.uk.
- NCSC: suspicious emails can be forwarded to report@phishing.gov.uk.
5. Internal handling
Reports may be reviewed for fraud prevention, complaint handling, marketing suppression and evidence preservation. Where appropriate, access may be restricted, routing disabled or a partner relationship reviewed.